Cancellations and refunds
When you book a session, that time is held exclusively for you. If you need to cancel or reschedule, please let us know as soon as possible.
- More than 24 hours before the session: full refund, or you may reschedule free of charge.
- Between 24 hours and 2 hours before the session: 50% refund. Rescheduling is possible only at our discretion and may incur a rebooking fee.
- Less than 2 hours before the session, or no-show: no refund. The session is considered used.
Late arrivals
Sessions run for the time scheduled. If you arrive late, the session will still end at the original time so the next client is not delayed. No extension or partial refund is given for late arrivals.
Rescheduling
You may reschedule a session once without charge if you give us more than 24 hours' notice. Repeated reschedules, or reschedules within 24 hours, may be treated as a cancellation under the refund rules above.
Online sessions and technical issues
If a session is disrupted by a technical problem on our side, we will reschedule at no extra cost. If the disruption is on your side (poor connection, device failure, no camera or microphone), the session is considered delivered as booked and normal cancellation terms apply. We recommend testing your setup a few minutes before your call.
Package and subscription payments
If you purchased a multi-session package, unused sessions may be refunded in full within 14 days of purchase, provided no sessions have been used and no promotional discount was applied. After 14 days, or once any session has been used, the package is non-refundable but sessions may still be used within 12 months of purchase.
Refund method and timing
Approved refunds are returned to the original payment method within 7 business days. Depending on your bank or payment provider, it may take a few additional days to appear on your statement.
Exceptions and discretion
We understand that life can be unpredictable — illness, family emergencies, and crises happen. In genuine emergencies, contact us and we will do our best to find a fair solution, which may include a full credit or refund even inside the usual window.
How to cancel or request a refund
Email us at [email protected] or message us on WhatsApp. Include your name, booking date, and reason so we can process your request quickly.
Last updated: 17 July 2026